GLOBAL CORONAVIRUS SITUATION UPDATE:
As logistics situation around the world is changing rapidly, we always ensure we get all orders to our customers, no matter what.
Everyday, a member of our staff takes a look at shipping to check for potential changes and takes action to rectify any problem shipment.
If you have any concerns at all, feel free to reach out to us at firstname.lastname@example.org and we will be all hands on deck to help.
Also, we are constantly monitoring the world coronavirus situation and doing everything necessary to ensure the safety of our customers.
We'd like to reassure all customers that we're performing all necessary measures such as cleaning and sanitizing all packages at every step of the way to ensure the safety of everyone.
We hope that this will give you a peace of mind as we care for our customers and their safety is our utmost priority.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1-2 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
Due to the unprecedented global pandemic, our courier partners are also adhering to the recommended safety measures such as social distancing which may cause a reduction in their manpower and speed of processing.
We kindly seek your understanding on this as we are all doing our best to ensure the safety and wellness of everyone.
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
Our warehouses are located both in the USA and the Far East which enable us to ship products out quickly across the globe.
If your product is held locally it will arrive within 10 business days. Otherwise, kindly allow 10-20 business days for delivery.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, we cannot cancel it. If it hasn't, all you need to do is email us at Sales@GravityMain.com with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at Sales@GravityMain.com. If the address is wrong, we can correct this within 24 hours.
Once the parcel has been sent out, we cannot guarantee that the change of address will be accepted by the courier. So please contact us as soon as possible to avoid issues with delivery.
If you provide an incorrect delivery address and the order is returned to us, or you fail to take delivery, we will either:
- redeliver the product to the correct address, if provided, subject to payment of additional delivery costs, or
- refund the value of the product (excluding delivery costs) dependent on whether it remains in its original condition. You will be responsible for any additional charges incurred including re-delivery costs.
If the order is not returned to us, you will not be eligible for a refund or re-delivery. Gravity Main accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. In this case, you will need to place a new order with the correct details.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If we still haven't managed to answer your question please feel free to email us at Sales@GravityMain.com and we will do our best to reply within 24 hours :)